FAQs

Frequently Asked Questions

What products do you currently offer?

We currently offer a curated range of essentials for pets and their humans. This includes microfiber leashes, collars in microfiber and hand woven styles, cotton toys for pets, and everyday merchandise like tote bags and caps for humans.

We will be adding more thoughtfully designed products over time.

What materials do you use?

Our products are made using premium microfiber, hand woven textiles, and natural cotton depending on the category. Materials are chosen for comfort, durability, and everyday practicality.

Each piece is designed to feel good in the hand and gentle on your companion.

Are your products suitable for daily use?

Yes. Our leashes, collars, and toys are designed for everyday use while maintaining their look and feel over time. As with all pet products, we recommend regular checks for wear and tear.

Do you offer returns or exchanges?

Due to hygiene and safety reasons, we do not accept returns or exchanges once a product has been delivered. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and we will assist you.

How long does shipping take?

Orders are usually dispatched within 1 to 2 working days. Once dispatched, delivery across India typically takes 4 to 5 working days depending on location.

How do I choose the right product?

Each product page includes detailed descriptions and sizing information. If you are unsure, feel free to reach out to us before placing your order. We are happy to help.

Will you be adding more products in the future?

Yes. Whiskers & Wags is growing thoughtfully. We will be introducing more accessories, wellness products, and lifestyle pieces over time, always staying true to our values.