Refund policy

Returns, Replacements & Refunds
We pour a lot of care into every handcrafted piece, and we want you and your pet to love what arrives. Because our products are worn and used directly by pets, hygiene and safety come first — so the policy below keeps things fair for you while protecting every customer who shops with us.

Our 48-Hour Window
If something's wrong with your order, please reach out within 48 hours of delivery with clear photos. Requests made after 48 hours can't be accepted, as we're unable to verify the condition of the item once it's been in use.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you received the wrong product, we'll make it right with a replacement or refund. To qualify, the item must be unused and in its original packaging, with photos clearly showing the issue.

Toys
Toys can only be returned if they arrive torn or defective. As they're handled and chewed by pets, we're unable to accept returns or exchanges for any other reason once delivered.

Collars & Leashes — Size Replacements
Got the wrong fit? We're happy to help. You can request a one-time size replacement via WhatsApp within the 48-hour window. The collar or leash must be unused, undamaged, and in its original packaging (free of pet hair, odour, or signs of wear). Message us on Whatsapp with your order number and the size you need.

What We're Unable to Accept
For the hygiene and safety of all pets, we can't offer returns, refunds, or exchanges on items that have been used, worn, or removed from their original packaging — unless they're covered under the damaged/defective terms above.